Jesse,
Thanks for personally looking into this.
Anyway, we're running RT 3.4.5 and I've checked again: Everyone doesn't
have the "OwnTicket" right neither globally nor in any queue.
Mike Kukla
CASet
645-6000 x1156
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Jesse Vincent wrote:
On Jun 18, 2007, at 3:13 PM, Michael Kukla wrote:
Jesse et al,
Sorry to say, I again need write the list about something we noticed
last week--namely, that the names of **disabled** users continue to
appear in the Owner drop down one gets when "Commenting" on ticket.
It appeared that the problem might have been due to the combination of
1) the fact that the AdminCc and Cc system groups had previously been
granted the "own ticket" right; and
2) the fact that disabled users were most likely still linked to
Tickets as an AdminCC or Cc--
and thus still potential "owners".
However, the expected fix--globally revoking the "own ticket" right
from AdminCc and CC--didn't work: the disabled users continue to
appear in the Comment on Ticket "Owner" drop down as previously.
Has anyone else encountered, or better, resolved this phenomenon?
Can you confirm that you're on 3.6.3 and that "Everybody" doesn't have
the "OwnTickets" right? I've just reread this section of code and I
don't see hwo this can be happening.
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