Khai,
It sounds like the difference between "TransactionBatch" and
"TransactionCreate". When you upgraded the stock scrips, was there any
parameter or setting that enabled "TransactionBatch"? We do not use that
at our location for our custom scrips, but perhaps RT stock scrips
need it and it wasn't set. Just a thought.
Kenn
LBNL
Khai Lam wrote:
Hi,
I've recently upgraded from RT3.2.3 to 3.6.3. I ran all the upgrade
scripts too, and all seemed fine. I've granted my group full rights to
assign/modify/see custom fields. And I can see the fields and modify
them using the "Comments Field" sub-window link just fine. But if I
use either the REPLY or COMMENTS link, and make any changes to any of
the other fields (in addition to the custom fields), the other fields
would update, but not the custom field. If I just limit my changes to
just the custom fields, then the changes will stick.
Is there something I'm missing? I would like to set values into the
custom fields at the same time as updates to the other fields - it just
makes sense to. No other problems in the archives seemed to match this one.
Thanks!
-Khai
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