I created a thread about this in April, suggesting the history could be collapsed. I think there was a feeling it could be done and was desirable, but it would need someone with the time and ability to carry it out. http://lists.bestpractical.com/pipermail/rt-users/2007-April/045361.html
Regards David Rickard ________________________________ From: Richard Brady [mailto:[EMAIL PROTECTED] Sent: 22 June 2007 09:26 To: [email protected] Subject: [rt-users] Reducing noise in ticket history Hi folks Just installed RT for the first time, very nice piece of software. My team does IT support and operates mostly via email, often messages end up with several emails worth of history attached to the bottom, along with all the email disclaimers and other noise. 1. Is there any way of hiding this (perhaps like gmail does) in RT, so that each entry contains only the non-quoted part? 2. Can history entries be expanded / collapsed? 3. Is there any support for HTML email? Regards, Richard -- Richard Brady T: +44 (0)7771 623 348 E: [EMAIL PROTECTED]
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