It is safe to do this. Just don't actually remove the ticket from the database. I've had to do this in the past when I was initially moving our setup to a new version of RT.
Keep up with me and what I'm up to: http://theillien.blogspot.com slamp slamp wrote: > is it safe to delete tickets directly from the mysql db? meaning > change status to 'delete' from 'new'? and then let RTx-Shredder do its > thing? we have a bunch of tickets that needs to be deleted (SPAM got > through) and there is not quick way of deleting them other than going > into the actual ticket setting status to deleted. is there a delete > link? like a take link? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
