Correction: As Time Left is in minutes, all I need to figure out is how to set it initially. I would assume that I need to grab the due date and Diff it with the current time. However, the scrip I've cobbled together clearly isn't the way to do it as it doesn't work ;)
Condition: On Create Action: User Defined Template: Global template: Blank Custom action preparation code: my $date = new RT::Date($self->CurrentUser); $date->Set(Format => 'unix', Value => time); my $dueIn = DiffAsString($date); $self->TicketObj->SetTimeLeft($dueIn); Maybe my logic is flawed. Or it could be that I've never actually written a scrip before so I'm likely screwing it all up. Either way, any help will be appreciated. Thanks Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: > Has anyone set up the Time Left field to auto-populate based on the Due Date? > I'm trying to figure out how to best go about this. > > I'm thinking that I could updated it similar to how the priority gets > escalated > every night when either the rt-crontool or rt-escalate runs. However, it > would > be nice to have it set up to update every hour if I displayed days - hours or > what have you. > > If anyone could offer some thoughts if they've done it themselves I'd > appreciate it. > > Thanks > Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
