NM. Sorry to bother the list with this. It was a simple permissions issue. Users only had permission to create tickets. For some reason I jumped to conclusions about it being an issue with CommandByEmail. My bad. L
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Platter Sent: Thursday, June 28, 2007 12:04 PM To: [email protected] Subject: [rt-users] Issue with command by email extension I'm using RT v3.6.3 and I have commandByEmail v0.05 installed. I'm having some issues when someone forwards or replies to a message. They randomly get an email back that has Permission Denied in it. I believe that it has to do with the fact that when you forward or reply toa message it puts the old heading in the message such as: From: this persons email To: this persons email Subject: this persons subject How does commandByEmail know to ignore this? Or doesn't it? And if not, what can I do to prevent this from being a problem in the future? Thanks, -Jeff -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
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