In my system there are two mail server on separate host, I've installed fetchmail on server where is running rt. Fetchmail gets e-mail from server via pop or imap and redirect it to rt via rt-mailgate. I can't configure mail servers to redirect mail to sendmail on rt server because of dynamic cluster configuration, virtual ip...
This configuration works fine. mauro -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joop van de Wege Sent: Friday, June 29, 2007 08:28 Cc: [email protected] Subject: Re: [rt-users] mail can't get to RT? Dave Burns wrote: > I need a pointer to know what to look for in the sendmail man page/docs. > > I've got RT installed and running and the mailgate working so long as > you send email from the same host where RT is installed. > > We have a central mail server on another host. Mail is configured so > that mail going out from the RT host goes through the central mail > server. Mail "coming back" never actually comes to the RT host, there is > an NFS setup so that when mail gets to the central server it delivers it > via NFS to the mailbox of the user (or passes it upstream if it is not > address to our domain). So when mail comes from other hosts, the central > mail server either wants to deliver it as if it was local or pass it > upstream to another server with even less of a clue what to do with RT's > mail. Although it would make life simpler, hosting RT on the same > machine as the central mail server is not going to happen. > Please give me a hint about what sendmail feature or whatever I should > look at to fix this. Give me something to get me in the right ballpark? > A crumb? > > Thanks, > Dave Here is how it works at my place which uses a central mail server (Xmail) and RT is on a seperate host. I have an account (helpdesk) configured on Xmail which simple redirects all mail send to it to sendmail running on the RT host. There I have sendmail configured per RT Wiki to accept mail on the helpdesk account and pipe it into rt-mailgate which gets it into the database. Checking if your configuration of sendmail on the RT box works can be done by telnetting to port 25 and starting the SMTP protocol and see if it makes it into RT. There is a possibility that you need to configure sendmail to accept email on its external interface (eth0) too. It already does this on 127.0.0.1 by default. It depends on distribution how this is configured by default. Hope this helps you, Joop _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ======================================================== CONFIDENTIALITY NOTICE This message and its attachments (if any) may contain confidential, proprietary or legally privileged information and it is intended only for the use of the addressee named above. No confidentiality or privilege is waived or lost by any mistransmission. If you are not the intended recipient of this message you are hereby notified that you must not use, disseminate, copy it in any form or take any action in reliance on it. If you have received this message in error, please, delete it (and any copies of it) and kindly inform the sender, of this e-mail, by replying or go to www.pirelli.com on "contact us". ======================================================== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
