Hi Folks, I got a little question, which is hard to solve for me, so i'm askind here again.
Is there any possibility to prevent this outgoing E-Mail when a Ticket is resolved? I know that there are scrips but my Problem is in some cases when i solve the Problem, i close the Ticket. The Requestor gets an E-Mail that the Ticket is resolved. Sometimes the Requestor replys to this E-Mail with a Thanks for good work etc. and the Ticket is reopened. I'm actually thinking of a second resolve Button, one with outgoing E-Mail when i resolve, and one without this Notification E-Mail. Anyone got a clue of how to do that? Thx in advise... Jürgen Wendler _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
