Hi, I have some users that want to have every bit of information via email, so they set themselves as watchers to some queues, and maybe another user sets them as cc or admincc to a ticket he creates.
This results in some users getting the same email twice or more often. Is there a way to prevent this? Maybe some sort of parsing the email-address list for a single message to have only unique addresses? Educating this special type of users is very difficult, btw. I know most of these double emails are some sort of mis-understanding the system ;-). We are using RT 3.6.3. Thank you for your help, Stefan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
