On Jul 4, 2007, at 9:52 AM, Jesse Vincent wrote:
On Jun 22, 2007, at 3:44 PM, Dando - Email.it wrote:
John Arends wrote:
I found the problem in the database, and the ticket had been
moved to
another queue. Changing the queue for the reminder to match
solved the
problem.
This is a bug then. If a ticket is moved to another queue, its
reminders
should be moved also.
Meanwhile after spending some time in the database I have a
better idea
of how RT stores things internally.
Hello All.
I too have experienced this problem (RT 3.6.3) - Reminders that
show in the
homepage but not in their ticket when the queue is changed.
I poked around in the code and I found in lib/Reminders.pm, line 43:
my $query = 'Queue = "'. $self->TicketObj->QueueObj->Name .'" AND
Type =
"reminder"';
and the query explicitally limits the reminders to the ones that
are in the same
queue of the ticket. The homepage shows all because the query is
different.
Since queue changes happen quite often at my site and we have a
number of
'phantom' reminders.
The most obvious solution seems to simply remove the limiting in
the query.
Has anyone had a similar problem / are there any patches for
fixing it?
This seems to be a sane change to me. Ruz, Kevin? It might be
slightly better to move the reminders as you move the ticket from
queue to queue. That would keep the access control in lockstep.
I agree, it would be better to pull the reminders into the new queue.
-kevin
Best,
Jesse
Thanks
Daniele
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