Hello,
I'm looking to add an alert when a new ticket is created or status has
changed to open. I can write the Perl code, but I'm lost as to which
file I should add it to? Basically I want to see if the status is new
or open and play a .Wave file. I thought about making a scrip, but I
don't think that will work with the GUI. I've look at if not at all,
most of the .html files. I'm using RT 3.4.5.
--
-Erik-
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