Hi folks. Quick question: I know RT can use the subject line [rt #XX] to find an existing ticket for an incoming email, but if that's missing, e.g. because the customer just emailed me about the ticket, can RT figure it out in other ways, using email headers like References, In-Reply-To or Thread-Index? Where in the source would that be?
-- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
