I have a customer (queue administrator) who would like to have a
message sent to the requestor whenever a ticket is transferred from
their queue to another queue. However, RT (3.4.2) treats this as a
transaction in the receiving queue, so to do this I'd have to set up
scrips in all the potential receiving queues. Does anyone know of a
way of capturing a queue change transaction in the original queue?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)
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