Hi,
I'd trying to create a ticket with custom field value using cli interface,
but it hasn't supported yet :(. The other solution is RT API, isn't it?
I've developed the following snippet code for create a simple ticket.
#!/usr/bin/perl -w
use lib ("/usr/local/rt3.0/lib");
use RT::Interface::CLI;
use RT;
RT::LoadConfig();
RT::Init();
use RT::Ticket;
use RT::CurrentUser;
my $CurrentUser = RT::Interface::CLI::GetCurrentUser();
use MIME::Entity;
my $ticket = new RT::Ticket($CurrentUser);
my $ticket_body = MIME::Entity->build(Data => 'Body Mesage', Type =>
'text/plain');
my %ticket_vals = ( Queue => 'suporte',
Subject => 'test',
Owner => 'root',
Requestor => '[EMAIL PROTECTED]',
InitialPriority => '11',
FinalPriority => '20',
MIMEObj => $ticket_body,
);
my ($id, $transaction_object, $err) = $ticket->Create(%ticket_vals);
print STDERR $err . "\n" if $err;
But, It isn't run correctly, I've gotten this errors:
[Wed Jul 11 21:23:55 2007] [crit]: RT::Attachment->Create couldn't, as
you didn't specify a transaction
(/usr/local/rt3.0/lib/RT/Attachment_Overlay.pm:117)
[Wed Jul 11 21:23:55 2007] [err]: RT::Scrips=HASH(0x9434c88) couldn't
load ticket 16
(/usr/local/rt3.0/lib/RT/Scrips_Overlay.pm:143)
[Wed Jul 11 21:23:55 2007] [crit]: Trying to check RT::Queue rights
for an unspecified RT::Queue
(/usr/local/rt3.0/lib/RT/Principal_Overlay.pm:355)
[Wed Jul 11 21:23:55 2007] [error]: Ticket couldn't be created:
(/usr/local/rt3.0/lib/RT/Ticket_Overlay.pm:648)
O tíquete não pôde ser criado devido a um erro interno
Does anyone know what is wrong?
What is snippet code I have to add in this code to populate custom field?
PS: I am trying to integrate RT with Nagios.
Thanks,
--
Marco Catunda
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