Hi all, we are using the command by email extension. I wonder if there is a way to include the entire ticket (body) in the email that notifies the AdminCc members when I change the queue, so that the new AdminCc person doen't have to use the browser to see the ticket that has been moved to his/her queue.
In other words: is there a way to get the content of a ticket via email commands? Any help will be appreciated. Andrea -- We've Got Your Name at http://www.mail.com! Get a FREE E-mail Account Today - Choose From 100+ Domains _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
