But if you want to do from RT you can easily by creating a queue->scrip
in the queue receiving the email;
Condition:On Create
Action:user defined
Template : Blank
Custom action prep code: return 1;
Custom action cleanup code: if ($self->TicketObj->Subject( ) =~ /YOUR
SUBJECT YOU WANT TO MATCH/i ) {
self->TicketObj->SetQueue('Your distenation q name or id');
return 1;
}
return undef;
Regards;
Roy
Steve Anderson wrote:
Hi,
Don't try to use RT to put the email into the queues. Use your mail
filtering to run different commands with rt-mailgate.
Set up I have running here has an Exim filter sitting in the RT users
directory, and that feeds mail where it should go, and discards ones
which match particular criteria, like really big ones, for example.
Procmail would also allow you to do that kind of filtering.
Steve Anderson.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Machiel
van Veen
Sent: 17 July 2007 16:11
To: [email protected]
Subject: [rt-users] Move e-mail automaticly to queue?
Hi list,
A question, I would like people to be able to send e-mail to one address
and
have RT automaticly move it to a queue based on a predefined subject.
As I understand it either all queues would have their own e-mail address
or
you would filter incoming e-mail manually. Would anyone know a way to
get RT
to move the email to a queue automaticly?
Many thanks in advance for any help on this.
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