What I don't follow is why when "Creating a new ticket" and filling in the field: Requestors, or CC, or Admin CC would generates the error message mentioned. Which points to either Apache or FastCGI configuration.
However, if those fields are blank then creating a new ticket is a cinch. Does this even points to FastCGI or Apache, wouldn't other RT portion be broken or are those fields looking up some data on the database that causes to generate errors? or are those fields utilizing FastCGI while others are not, etc. I'm just needing ideas what those fields are referencing or what action those fields call/access that would generate the errors. --- [EMAIL PROTECTED] wrote: > Change your SiteConfig to: > > Set($WebBaseURL , "https://rt.abc.com";); > Set($WebImagesURL , "/NoAuth/images/"); > > Drop all the webport stuff - you don't need it. > > In your rt.conf file, add: > > Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ > > Or possibly just: Alias NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ > > The difference is how RT has relative paths setup in all the Perl code... > I am not sure. > > Lastly, change DocumentRoot in rt.conf to: > > /opt/rt3 > > If that doesn't work, I'd suggest backing out of making RT the root of your > virtual server and just make it a subdirectory and see if you can get it > going that way: > > Set($WebPath , "/rt"); > Set($WebBaseURL , "https://rt.abc.com";); > Set($WebImagesURL , $WebPath . "/NoAuth/images/"); > > In rt.conf > > Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ > ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/ > DocumentRoot /opt/rt3 > > Your RT URL would then be: https://rt.abc.com/rt/ (don't forget the > trailing slash) > > If the latter setup works, you are just going to have to play around with > your Apache virtual directory setup until you get it working correctly. ____________________________________________________________________________________ Need Mail bonding? Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=list&sid=396546091 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
