All,
Not sure if this is two seperate questions or not.
I am running RT 3.6.4.
I am trying to create a custom field that I want to be mandatory. Basically, Im
not concerned if it's there
when the ticket is created, but when my RT admins close the ticket (always
through the GUI, not through email or anything) I want to make sure they have
selected one of the values.
I have tried CF's of both "ticket" and "ticket transaction" type, and I have
tried various values in the validation field. Perhaps the word "Mandatory"
threw my off and there isn't really such a thing?
I may be helpful to list everything I have tried in the validation field, but
that would be a long, long list.
The problem basically exibits itself where I open the ticket, and try and
resolve the ticket. It lets me, without putting anything in that field. (it
bassically defaults to (no value)
I even tried in the validation field to put the pre-formed date validation, and
nothing stops the ticket from being closed.
Any suggestions?
Thanks.
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