Hi Forrest,
I havn't really made any customizations surrounding the custom field area. I
have added
RTx::Statistics, and RTx::AssetTracker, the calender extension, and thats it as
far
as customizations above and beyond the normal RT.
For the "Ticket" vs "Ticket Transaction" type, I am referring to:
I click "configuration" then "Custom Fields" then click on the custom field I
have created
I see "Name", Description", "Type", "Applies to", "validation", a checkbox for
enabled, "link values to" and "Include page"
The "Ticket" vs "ticket transaction" types are under "Applies to", under
"Applies to" you can
choose Tickets, Groups, Users, Assets, Ticket Transactions
If you choose ticket, when you look at a ticket, you can see the custom value
there. If I choose ticket transactions, you don't see the custom field in the
main ticket page, but if I were to click "Resolve", it shows up there. It also
shows up under "basics"
I have tried with "Select one value" as there are a limited list of 7 different
values I need the user to choose from, and Enter one value would be freeform,
and the reg-ex involved in the validation would be extrodinarily complicated
and wouldn't be very easy to change, so I need to stick with the "select one
value" type.
It defaults to (no value) - right now the Validation field says:
(?#Mandatory)(^[A-Z]) - I have tried adding various things after the
"(?#Mandatory)"
so perhaps my validation string is wrong?
The values to select between are all one letter words beginnning with captial
letters.
----- Original Message ----
From: Forrest Blount <[EMAIL PROTECTED]>
To: Sean <[EMAIL PROTECTED]>
Cc: Andreas Vögele <[EMAIL PROTECTED]>; [EMAIL PROTECTED]
Sent: Tuesday, July 24, 2007 9:54:12 AM
Subject: Re: [rt-users] Re: Custom field problem
Validation works fine in our system, as do the Mandatory fields... I think we
need more information regarding how your system is customized... For instance,
what do you mean you've tried this on custom fields of "Ticket" and "Ticket
Transaction" types. These types aren't available in our 3.6.4 version, so I'm
guessing they've been added/modified which might be breaking the
validation/mandatory functions.
Have you tried either with a basic "Enter one value" or "Select one value" type
custom field?
Forrest
On 7/24/07, Sean <[EMAIL PROTECTED]> wrote:
So there is no way to make having a value in a custom field mandatory?
I was hoping that the "validation" step would take care of this, but I guess
that doesn't
kick in until you manually enter something then it validates against what you
have selected or entered.
----- Original Message ----
From: Andreas Vögele <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Sent: Tuesday, July 24, 2007 2:16:12 AM
Subject: [rt-users] Re: Custom field problem
Sean writes:
> All,
>
> Not sure if this is two seperate questions or not.
>
> I am running RT 3.6.4.
>
> I am trying to create a custom field that I want to be
> mandatory. Basically, Im not concerned if it's there when the ticket
> is created, but when my RT admins close the ticket (always through
> the GUI, not through email or anything) I want to make sure they
> have selected one of the values. [...]
You can write a scrip that reopens the ticket unless the custom field
is set. This solution isn't nice but easy to set up.
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