On 7/25/07, Brian Kerr <[EMAIL PROTECTED]> wrote:
On 7/23/07, Brian Kerr <[EMAIL PROTECTED]> wrote:
> > When doing a search by requestor/owner email address now, we are
> > getting a nasty query produced. Here are the details of the query.
> > Let me know if you need any more information.
>
> Requestor.EmailAddress LIKE 'tom' OR Owner = 'tom'
Here is what the query looks like when formed in the 3.4.5 query
builder. It returns results in less than a second.
But as far as I can see the query below returns wrong results and
that's exactly what we've fixed.
The following query finds tickets where requestor's address has 'tom'
substring *and* owner is tom. So it doesn't match the condition you
build.
SELECT COUNT(DISTINCT main.id) FROM (((Tickets main JOIN Groups
Groups_1 ON ( Groups_1.Instance = main.id)) LEFT JOIN
CachedGroupMembers CachedGroupMembers_2 ON (
CachedGroupMembers_2.GroupId = Groups_1.id) AND (
(CachedGroupMembers_2.GroupId != CachedGroupMembers_2.MemberId)))
LEFT JOIN Users Users_3 ON ( Users_3.id =
CachedGroupMembers_2.MemberId)) WHERE ((Groups_1.Domain =
'RT::Ticket-Role')) AND ((Groups_1.Type = 'Requestor')) AND
((main.EffectiveId = main.id)) AND ((main.Status != 'deleted')) AND
((main.Type = 'ticket')) AND ( ( (main.Owner = '58936') ) AND (
(Users_3.EmailAddress LIKE '%tom%') ) )
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
