Hi Kenn, hi Gene!
I had some trouble with the logging part, but I fixed it. Then I had
this problem:
[error]: Scrip Prepare XX died. - Undefined subroutine
&Scalar::Util::weaken called at /usr/local/rt3/lib/RT/Action/Generic.pm
line 107.
This was also fixed after updating Scalar::Util via CPAN with the command:
#cpan -fi Scalar::Util
but still got nothing... so I rebooted and it began to work, and now my
scrip is running and logging.
Apparently, the scrip is working fine, and now back to my original
problem: When a ticket with status "A" cannot change to status "B", the
result text shows that this status change occurred (Status changed from
A to B), even though it in fact didn't ocurr (the status is unchanged).
How can I, in this case, show an error message like "ERROR: Status
cannot be changed from A to B! Status remains A." on the results part
after modifying a ticket?
I've tried to set in the scrip, inside the "if" statement:
return $self->loc("TEXT TELLING THE USER HE CANT CHANGE FROM STATUS A TO
B");
but my text doesn't appear... since I'm sort of new to perl and
customizing RT, this was like a blind guess...
Any ideas?
Anyway, thanks so much for your help so far!
Mario
Kenneth Crocker escreveu:
Mario,
Gene is right (he helped me a bunch when I created several scrips
that change ticket status for a workflow design)). The entries to your
log will help a great deal. I had several scrips that made several
changes (one at a time) and when it ran into an error, the status did
not get changed. I'd take a look at your log and see what is
happening. That will help in debugging your code.
Kenn
LBNL
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