--- Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> Do you have a scrip with the condition set to "On Status Change" with
> the action set to "Notify Others"? If you specifically want only certain
> status changes, then you need to make the condition "User Defined" and
> write a perl scrip something like
Thanks Ken, this helps. I investigated the scrips configuration and there was
no "On Create Notify" for Cc. However, there were scrips for Requestor and
Admin Cc. Hence, I mimic the setup for "On Create Notify" from Admin Cc for
Cc. I thought "On Create Notify" was default for all fields, but guess it was
not. Tested with new tickets and it works, problem solved.
Regards,
Mike
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