How can I use RTx shredder (v0.06) to do the following: Permanently remove users and tickets? The tickets have been deleted, but do I need to remove it from the database?
http://search.cpan.org/dist/RTx-Shredder/sbin/rtx-shredder has some syntax, but I'm not 100% certain on how to proceed. Does the below example permanently remove tickets from the queue "General" even though the tickets have been deleted? (ie. status,deleted) Additionally, does this reset the ticket numbering? (ie. remove #11-20, next new ticket is #11, 12, and so on) rtx-shredder --plugin 'Tickets=status,deleted;queue,general' And does rtx-shredder --plugin 'Users=<USERNAME>' remove the user? I like to be certain of the syntax before touching the database, thank you for your help. Regards, Mike ____________________________________________________________________________________ Building a website is a piece of cake. Yahoo! Small Business gives you all the tools to get online. http://smallbusiness.yahoo.com/webhosting _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
