slamp,
What kind of transaction triggered the notifications? As to keeping
user's from hitting ReplyAll, we had to train/educate them as well as
modify our templates to include the declaration "DO NOT REPLYALL on this
E_mail!". It worked. We do not have any users getting duplicate e_mails
or creating extra tickets from their reply. Your problem may also be
with the kind of global/Queue notification scrips you have in place.
Kenn
LBNL
slamp slamp wrote:
ticket is owned by nobody.
ticket has multiple Cc's.
two e-mail goes out.
one e-mail only has one recipient (the e-mail address of RT itself).
2nd e-mail has the RT e-mail address and ALL Cc's.
How can I prevent the 2nd e-mail from going out? How can I have RT
only show the RT e-mail address in the e-mail but also send the
correspondence to all that is in the Cc's.
We want to prevent a user from hitting Reply All and thus getting
duplicate e-mails.
Thanks for you help.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
