Hi,
I have two questions--
1. Can someone clarify the meaning of the wiki Wish List headings?
Work in Progress
Wouldn't be implemented
Unknown State
Enhanced [CustomField]s
Config and other options as user preferences
Installation & Upgrade
Other
Bad Descriptions
Done
Features Implemented in RT 3.6
What is confusing me is the seeming mix of category tagging vs. understanding
development status, (culminating in the "Release Notes" section about released
in 3.6).
As a non-programmer, I'm happy to try and add value by sub-categorizing or
elaborating the Other list, for instance, but I'm not quite sure just what the
headings mean.
2. If we kind of clean-roomed it, would it be useful (and okay Jesse?) to put
up sections on Wiki Home called Why Ticket, and Sample Configurations, so long
as they were our own? I know these headings overlap sections from the RT
Essentials book, but for your non-programming user, it would be helpful.
We are trying where I work to replace all email / attachment ticket type
exchanges with RT (and then looking at BPM and automation opportunities after
that).
Thanks,
R Ed Matthews
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