On 8/8/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote: > > > > Hmmmm, an new right would not fix the core of the problem....i think this > not only occurs on create, this can also hapen at resolve time. What exactly can happen?
> > From the workflow point of view we have the situation that a user creates a > ticket with only limited rights, later groups working at the same ticket > have more rights and have to set this cf, later groups only need to see what > happens with this ticket and resolve this... Ok, if user who creates a ticket has no right to set/modify a CF and some privileged user should set it later, then why this CF is mandatory? I think it shouldn't be. > > I think to bypass the mandatory check and only display the cf if needed but > with no chance to ut something should be a cleaner solution?!? "ut" == "put"? What should we show? Disabled input/select box? User can not set a field then why should we confuse him by showing it? > > Torsten > > -----Original Message----- > From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> > To: Ham MI-ID, Torsten Brumm > CC: rt-users@lists.bestpractical.com > <rt-users@lists.bestpractical.com> > Sent: Wed Aug 08 18:02:08 2007 > Subject: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug > > If a CF is mandatory then all users who can create tickets in queues > CF applies to must have 'ModifyCustomField' right. I think this way. > Do you have another ideas? At least as I understand this the way it > work now. > > I was thinking about while fixing bug in 3.7 and came to two ideas: > 1) Mandatory CFs must have default value. So when people couldn't set > a CF then we apply default and the fact that the CF is mandatory > doesn't prevent creation. > 2) We can add new 'SetCustomFieldOnCreate' right which can be useful > in many workflows and also admins would be able to allow users to > create tickets with mandatory fields, but deny changing a field after > that. > > Both ideas are subject of RT 3.8 only, as I said we can only back port > a patch from 3.8 to avoid confusion of users and admins. > > On 8/8/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote: > > > > > > > > Hi ruslan, > > > > Yes for a normal cf this is not critical, but together with a cf set to > > mandatory this becomes critical, because the user is not able to create a > > ticket via gui anymore for this queue :-( > > > > Torsten > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> > > To: Ham MI-ID, Torsten Brumm > > CC: rt-users@lists.bestpractical.com > > <rt-users@lists.bestpractical.com> > > Sent: Wed Aug 08 16:13:33 2007 > > Subject: Re: [rt-users] Custom Fields and Rights Question / maybe a bug > > > > On 8/8/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> > wrote: > > > Hi RT Users, Developers, > > > > > > i'm not 100% sure if this is a bug or if i'm again too dumb... > > > > > > For a Custom Field, I can grant the following Group Rights: > > > > > > SeeCustomField > > > ModifyCustomField > > > AdminCustomField > > > > > > >From my point of understanding, SeeCustomFields allows a user to see > the > > CF and it's content, but not to change it? > > right > > > > > > > > ModifyCustomFields grant him the right to change the Content of the CF > > and AdminCF grants him the right to change this CF, is this correct so > far? > > AdminCF allow user to admin a CF, add new possible values, change > type... > > ModifyCF allow user to modify value(s) of a CF on tickets or objects > > this particular CF applies to. > > > > > > > > If the point above is correct, then if a user that only have the > rights > > SeeCustomField should only be able to see this field and content, but > should > > not be able to change the content? > > right. > > > > > > > > OK, now my problem and why I'm thinking that's a bug... > > > > > > If a user creates a ticket in a queue with a custom field assigned and > he > > has only the right SeeCustomField at this CF, he should see the field but > > should not be able to enter something there?!? But he is...!...is this > the > > correct way of handling the ACL or do I something wrong? > > Yeah, there is a small bug on create. User see fields he can see even > > if he can't modify them, but as far as I know user gets 'permission > > denied' after creation for fields he can't modify. > > > > In 3.7 development branch we don't show fields user can't modify on > > the create ticket page anymore. I think we can backport that fix. > > > > > > > > Its under RT 3.6.4 and I have double checked the rights, the global > > rights, group rights and user rights... > > > > > > Any Ideas or hints or understand I the rights Setup for CF totally > > wrong??? > > > -- > > > Thanks in advance > > > .... > > > : Torsten Brumm > > > : > > > : Kuehne + Nagel > > > : HAM - MI-ID > > > : > > > : Bauerbergweg 23-25 > > > : 22111 Hamburg > > > : > > > : +49 (40) 30333 3199 > > > : +49 (40) 30333 44 3199 > > > : > > > : [EMAIL PROTECTED] > > > : www.kn-portal.com > > > : icq: 78258840 > > > .... > > > > > > > > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann > > (Vors.), Uwe Bielang (Stellv.), Dr. Björn Johansson (Stellv.), Bruno > Mang, > > Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Tim Scharwath, > > Jens Wollesen Sitz: Bremen, Registergericht: Bremen, HRA 21928, > USt-IdNr.: > > DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: > > Contern/LuxemburgGeschäftsführender Verwaltungsrat: > > Klaus-Michael Kühne > > > _______________________________________________ > > > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > Community help: http://wiki.bestpractical.com > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > -- > > Best regards, Ruslan. > > > > > > > > > -- > Best regards, Ruslan. > > > -- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com