Ruslan Zakirov wrote: > Try the following: > Queue = 'support' AND Status = 'open' AND Told < '-5 hours'
Simple, but unfortunately it mostly gets the cases where we're waiting for the customer and not the other way around. I'd be happy if I could say LastUpdatedBy <> Owner too... > Sorry, but the UI doesn't support building queries where date fields > are compared to each other. Too bad. Can I write an add-on of some kind? I'll check the book... -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
