How can I have RT show only the e-mail address associated with the queue? For example if there is a Cc associated with the ticket, how can I disable RT from showing Cc on the e-mail? I want to prevent anyone from reply all.
Also how can I extract a Cc from a new e-mail (correspondence) to be added as Cc in RT? Thanks. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
