We been looking to get RT to send an email to an specific email address only when a ticket is created, and not adding it to CC, AdminCC, etc.-
Basically this is to notify the Team when they are mobile. Browsing the Wiki i notice a cpl of conditions that gets and email address into CC, we only want to pull and email out and do not modify that Ticket at all. BTW we are not very used to RT Scripts.... Regards, Seb.- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
