Hello, at the start-page is a box showing the "10 newest unowned tickets". Although there is quite a number of such tickets sometimes less than 10 tickets are shown at this page.
It seems, that this occurs only if a user with restrictions is logged in. If that user goes to the next page there also only a subset of the possible 10 results is shown. A user without restrictions does see all possible 10 ticket-entries per page. Additional the 'TotalFound-counter' shows the same number of found tickets for the restricted and for the non-restricted user. Of course, the number of unowned tickets depends on the ticket-status and not on the user-rights. But that's a bit confusing for the restricted users. It would be less confusing for them if they would see only the total of that tickets they are allowed to see. Does anybody know how to show 1. all possible 10 ticket-entries per page regardless whether user's right's are restricted or not 2. in case of restricted user's the total of that tickets the user is allowed to see We are using RT 3.4.5. Thanks in advance, Bernd Gonsior _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
