Well, I don’t know how to “fix it”, but what we do here is put asterisks after we put in our commands and it looks like that stops CommandByMail to continue looking for commands. If we don’t do the asterisks, then it will definitely continue going down the line looking for words with “:” at the end (this is annoying when forwarding messages into RT).
So, we would do: Requestor: BillyBob Owner: JoeSchmoe *** <content of ticket here> Also as a side note, we’ve found if you send in Tickets in HTML format it will only read the first “Command” and the not following lines. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ham MI-ID, Torsten Brumm Sent: Thursday, August 16, 2007 6:42 AM To: Ham MI-ID, Torsten Brumm; [email protected] Cc: [EMAIL PROTECTED] Subject: AW: [rt-users] Issue with Extended mail commands / CommandByMail Nobody have a hint on this problem?!? Torsten -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: [email protected] <[email protected]> CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]> Sent: Mon Jul 30 10:10:01 2007 Subject: [rt-users] Issue with Extended mail commands / CommandByMail Hi RT Users, Jesse, At weekend we tried to use commandbymail extension, but it ends up in lots of trouble. For me it looks like (and that's what I also found at the lilst inside a posting from Robert G. Werner) Command By Mail is trying to handle all Words he find with an ":", that's not good! Example: A Mail with the Content: System_Name: ASKNEHST Order_Type: new Generates this Error: Failed command 'system_name: ASKNEHST' Error message: Command 'system_name' is unknown Failed command 'Order_type: new' Error message: Command 'order_type' is unknown But from my Point of view, it will make more sense to handle only the known commands and not each word he finds separated with the ":" Any Ideas how to fix this??? Torsten _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This message from CompuPay (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. For more information regarding CompuPay, please visit www.compupay.com.
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