Hi All,
I thought I'd seen this somewhere before, but I can't find the answer in my
archives or the wiki.
I want to use a template to send an e-mail, but I don't want the have the
ticket info prepended to the original subject line.
All of the e-mail coming into a particular queue address should be either
generated by a web app or be a reply to an RT-generated e-mail. If an
e-mail comes in that is not related to an existing ticket or is not a new
ticket from the web app, it was sent to the wrong address and I want to
forward it to what I think the intended address is. I'm able to make the
generated mail look like the original mail (original from line, replaced
reply-to, original content) except for the "[MyOrg #2345] " that gets
pasted to the front of the subject line. There's probably a trick to
sending mail without it, but I haven't stumbled across it yet.
Thanks,
Gene
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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