Solved! So it turns out that my settings were off when I created the DB. I've been configuring RT for the last couple days and a lot of changes were made after the fact, as I found more and more hard coded references to the mysterious "/rt" folder that RT expected me to install into. Anyway, after triple checking all my RT_Config and RT_SiteConfig settings, and grepping my RT folders for any occurrence of "Ticket/Display", I decided that it must be an error in the database query for that view.
So, via the web interface for RT, I simply edited the view for the "10 Highest Priority Tickets I own", deleted the subject field, then readded the subject field. Voila! All is well. I think the view was created before my config file was correct. I must have had an eeror in the webpath that I fixed post install. Thanks to James and Others for the help. -Aaron -----Original Message----- From: James Moseley [mailto:[EMAIL PROTECTED] Sent: Sunday, August 19, 2007 4:58 PM To: [EMAIL PROTECTED] Cc: [email protected] Subject: RE: [rt-users] RT3.6 new install, URL format with no fqdn in "at a glance", other pages fine. You need to make your changes in RT_SiteConfig.pm. Any settings in that file override the defaults in RT_Config.pm. That's step 1. James Moseley <[EMAIL PROTECTED] dbroadband.net> Sent by: To rt-users-bounces@ <[email protected]> lists.bestpractic cc al.com Subject RE: [rt-users] RT3.6 new install, 08/19/2007 06:45 URL format with no fqdn in "at a PM glance", other pages fine. A little more information that I just discovered. On the “At a glance/Home” page view, the hyperlink in the ticket number is correct, but the one in the title (which I was trying to use) is not. I found a similar problem in the archives, but no responses. I also saw in the archives that someone had the opposite problem after an upgrade. In that case, the at a glance page rendered links properly, but the other search results pages gave the http://ticket/display problem. In that users case, changing the DefaultSearchResultFormat in the RT_Config file took care of the problem, but not in my case. Apparently the at a glance page does not use the value. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Sunday, August 19, 2007 4:04 PM To: [email protected] Subject: [rt-users] RT3.6 new install,URL format with no fqdn in "at a glance", other pages fine. Hello, I have a new install of RT 3.6 on ubuntu 7.04 running ISPConfig and Cacti with Apache 2 and fast cgi. Mysql for the database, postfix for mail. The hyperlinks generated for viewing tickets from the “At a Glance” or “home” page do not include the fully qualified domain name ( http://ticket/display.html?..). The Simple search and tickets views from the top nav are renedering urls correctly. It seems that the 10 highest priority tickets and the 10 newest unowned tickets views have this problem, though the default quick search “general” and the other pages do not have the problem. I have checked the settings in the RT_Config and have the following settings: WebPath, “” WebBaseURL, http://support.mydomain.com:$WebPort DefaultSearchResultFormat, ‘<B><A HREF=”$RT::WebPath/Ticket/Display…….’ The odd thing is that the search result formatting works on all pages except the home page/at a glance. I am hoping that one of you are familiar with the difference between those pages and where I may need to look for making adjustments. Regards, Aaron Sallade No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0 - Release Date: 8/16/2007 12:00 AM No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0 - Release Date: 8/16/2007 12:00 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0 - Release Date: 8/16/2007 12:00 AM_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0 - Release Date: 8/16/2007 12:00 AM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0 - Release Date: 8/16/2007 12:00 AM _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
