Well I've found out a bit more about my problem but still no idea how to solve it. What appears to be happening is that in the X newest unowned tickets it's counting tickets that the user does not have permission to see. Is there anyway to limit the search to tickets only in queues that the user has permissions on?
Thanks -- Liam MacInnes Network Support Specialist [EMAIL PROTECTED] Stargate Connections, Inc. http://www.stargate.ca Ph. +1 (604) 606-8987 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Liam R. MacInnes Sent: Monday, August 20, 2007 11:04 AM To: '[email protected]' Subject: [rt-users] Unowned tickets on "at a glance" page not updating We're having an issue in which the "X newest unowned tickets" section on the at a glance page does not update. But if you click on the heading it shows them all and it's doing this for all users except the root user. Anyone have a fix for this? Anyone ever even seen this problem before? -- Liam MacInnes Network Support Specialist [EMAIL PROTECTED] Stargate Connections, Inc. http://www.stargate.ca Ph. +1 (604) 606-8987 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
