All, I've been running RT in production for almost 2 years in a fairly large implementation for just the University of Washington's Computing and Communications (central IT infrastructure). We're just about to 220K tickets, after a fairly slow roll out. Last week we had more than 2700 new tickets -- and that is during Summer our slowest period.
But now we're in the process of investigating offering RT as a service to the rest of the campus, which would involve supporting several similarly sized departments, and many smaller departments. I am curious if there is anyone else on the list that is currently doing something similar. With our current experience with our implementation, we have been considering some sort of Federated solution -- entirely separate instances of RT that know about each other and that can communicate effectively (transfer/link tickets). Any input or experience would be useful. Thanks, -- Joby Walker C&C SSG, University of Washington _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
