We've got (named) groups in the ticket's Cc: field. Is there an easy way to create a TicketSQL query from the query builder that does "Cc" is "group's name" ?
One of the dropdowns starts "RequestorEmailAddress" and lists things for that, then Cc, Admin Cc, Watcher and Owner. However, all the things checked for are for Users, not Groups. So I can't see an obvious way to craft a query to look for a particular group in the Cc list. Is there a way to do this from the frontend? Nicholas Clark _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
