Hello Gene
I think we might be looking at different issues. When I add someone as a CC (removing the original requestor from that specific email message) and send a reply. If they reply to it (sending it to RT using the queues address as defined in the queue setup) RT receives it and sends a copy out to the Requestor and any CC's that are defined. It's not a reply all Issue I'm seeing. -- Liam MacInnes Network Support Specialist [EMAIL PROTECTED] Stargate Connections, Inc. http://www.stargate.ca Ph. +1 (604) 606-8987 -----Original Message----- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Friday, August 24, 2007 12:09 PM To: Liam R. MacInnes Cc: [email protected] Subject: Re: [rt-users] Sending reply to the requester only on action by owner Hi Liam, It looks like "Notify Requestors" (as a scrip action) and "Reply to requestors" (as a web gui update type) send mail only to the requestor(s). If you manually add someone else as a Cc: then there's no way you can prevent them from hitting Reply To All. That would be a Boss Training Issue. On the other hand, if you Bcc: the boss then his copy of the e-mail shouldn't have the requestor's address on it (but he also wouldn't know that the requestor got a copy of it as well). Regards, Gene At 11:11 AM 8/24/2007, Liam R. MacInnes wrote: >Hello > >RT 3.6.1 is there any way to only send email from the Owner back to the >requestor? Eg, the problem I'm having is if I CC someone else a >response to the ticket. Example a requester and their boss as a CC If >the boss replies I don't necessicarily want that going to the >requester. Default appears to be a "reply all" kind of behavior. > >Cheers, > >-- > >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com Commercial support: >[EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
