Hi, We recently began experiencing a strange issue, if an external user replies to a ticket and he is not the requester, a watcher or associated with the ticket in anyway he should get a permission denied bounce message because we only allow replyToTicket from the Requester.
However recently the user is not getting this bounce message the content is not added to the the ticket and the users does not know it has bounced so it is like the email simply disappears. I have included the rt debug output from when this mail arrives [Thu Aug 23 10:02:14 2007] [debug]: Converting 'WINDOWS-1252' to 'utf-8' for text/plain - RE: [foreshore.net #85556] [Comment] Test - do not delete (/usr/local/rt3/lib/RT/I18N.pm:221) [Thu Aug 23 10:02:14 2007] [debug]: Found a ticket ID. It's 85556 (/usr/local/rt3/lib/RT/Interface/Email.pm:477) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::CanonicalizeEmailAddress : called with "[EMAIL PROTECTED]" by RT::CurrentUser /usr/local/rt3/lib/RT/CurrentUser.pm 218 (/usr/local/rt3/local/lib/RT/User_Local.pm:326) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net [EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net [EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net [EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mail=smtp:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mail=smtp:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mailRoutingAddress=smtp:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mailRoutingAddress=smtp:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mailAlternateAddress=smtp:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mailAlternateAddress=smtp:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mail=SMTP:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mail=SMTP:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mailRoutingAddress=SMTP:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mailRoutingAddress=SMTP:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo called with baseDN "dc=is,dc=foreshore,dc=net" and filter "mailAlternateAddress=SMTP:[EMAIL PROTECTED]" by RT::User /usr/local/rt3/local/lib/RT/User_Local.pm 332 (/usr/local/rt3/local/lib/RT/User_Local.pm:508) [Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo : dc=is,dc=foreshore,dc=net mailAlternateAddress=SMTP:[EMAIL PROTECTED] => EmailAddress: , Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563) [Thu Aug 23 10:02:14 2007] [info]: RT::User::CanonicalizeEmailAddress [EMAIL PROTECTED] => [EMAIL PROTECTED] (/usr/local/rt3/local/lib/RT/User_Local.pm:345) [Thu Aug 23 10:02:14 2007] [crit]: Permission Denied (/usr/local/rt3/lib/RT/Interface/Email.pm:243) [Thu Aug 23 10:02:14 2007] [error]: Could not record email: Message not recorded: Permission Denied (/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) [Thu Aug 23 10:02:18 2007] [debug]: About to think about scrips for transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:167) [Thu Aug 23 10:02:18 2007] [debug]: About to prepare scrips for transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:171) [Thu Aug 23 10:02:18 2007] [debug]: Found 0 scrips (/usr/local/rt3/lib/RT/Scrips_Overlay.pm:365) [Thu Aug 23 10:02:18 2007] [debug]: About to commit scrips for transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:180) [Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264. (/usr/local/rt3/lib/RT/Interface/Web.pm:1264) [Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264. (/usr/local/rt3/lib/RT/Interface/Web.pm:1264) Many Thanks for any help Dave *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to [EMAIL PROTECTED]
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