Hi all. We want to enhance RT by these tasks: 1. Allow anonymous ticket approval. In other words, we create ticket, send it to the user. Ticket has some URL in the body, like: https://rt.company.com/approve?hash=TICKETHASH So, when user receive ticket, he click on the URL and ticket become approved. If we use common approval system, any user can see all the tickets, but it's not allowed. 2. We want to send such tickets to the group of users, but each user mustn't see other recipients. If we use BCC, recipient in the MUA looks ugly, like 'undisclosed-recipient' so we want to create something like simple mailing list, when each user from group receive it's own email.
Any ideas for these tasks? Thanks. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com