How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we have
made certain people AdminCCs for the entire queue, but then they receive
updates to everything. I just want a list of people to get emails on
ticket create, but not receive copies of every update on every ticket.
I was thinking about using this:
http://wiki.bestpractical.com/view/SendEmailAction
But is there an already built in way to do this?
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