Thibaut,
What kind of content were you expecting? The template:Correspondence
will include the transaction content, if there is any. But, I believe
that if someone steals or takes a ticket, they don't have to enter any
comments, therefore, there would be nothing to include. Perhaps you
should consider creating your own template with whatever message you
want to send and use that template for owner change. We use our own
template and have no problems with content on owner changes. Hope this
helps.
Kenn
LBNL
On 9/21/2007 6:42 AM, Thibaut Nguyen wrote:
Hello,
I have a problem on one of my scrip: the template Correspondence doesn't work
as expected. Here's an example with header:
On Owner Change Notify Owner with template Correspondence
Subject: [tracker.XXXX.com #6698] test
From: "Customer Support Center via XXXX Support" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Message-ID: <[EMAIL PROTECTED]>
Precedence: bulk
X-RT-Loop-Prevention: tracker.XXXX.com
RT-Ticket: tracker.XXXX.com #6698
Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
RT-Originator: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8
X-RT-Original-Encoding: utf-8
This transaction appears to have no content
Does anybody have an idea of what is exactly going on ?
Regards,
Thibaut
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