Hi Lists,
today i’m „playing“ more in detail with the RTx-MergeUsers. Now I’m at a point
that I see, that after a merge, the users have strange rights settings.
Let me explain.
I have a “normal” user lets say: [EMAIL PROTECTED] who is working inside RT.
This user has a second Mail Account lets say: [EMAIL PROTECTED] (a blackberry
account) now I thought I merge the second one (@bb.company.com) into the first
one and done. But if the user logs in into rt (account [EMAIL PROTECTED]) he is
not able to see the tickets created from the @bb.company.com account.
Do I something wrong or is this just a bug? Another point:
If [EMAIL PROTECTED] is creating a ticket and later he respond as [EMAIL
PROTECTED] RT is NOT acting like expacted, I thought RT knows that [EMAIL
PROTECTED] and [EMAIL PROTECTED] are the same but this is not working… :-(
Any ideas? Workarounds? Any help is welcome.
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:
: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
: www.kn-portal.com <http://www.kn-portal.com>
: icq: 78258840
....
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