I'm not sure if this answers your question, but you can get the Creator
e-mail address like this:
my $CreatorAddress = $self->TicketObj->CreatorObj->EmailAddress();
Gene
At 01:02 AM 9/25/2007, Dummy cerberus wrote:
Hello,
I'm working to show RT to upper management, because I want we to move
from old legacy issue tracking app to RT.
Now I'm receiving issues created at the legacy application from a
generic mail account [EMAIL PROTECTED]
I'm writing a scrip to be applied on create at the main queue of RT:
it has to take the email of the real requestor and change it on the RT
ticket...
I've found $self->TicketObj->Creator to be the key field... but it is
a numeric value, and I have the email account of the creator...
moreover, most of the users aren't in DB, since they are supposed to
authenticate from LDAP and they haven't logged in the system...
How could I achieve this taks?
Best regards,
M.A.
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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