Does anyone know how to see if a custom field has not been set in the example below?
----- Original Message ---- From: Sean <[EMAIL PROTECTED]> To: Brian Gallew <[EMAIL PROTECTED]>; [email protected] Sent: Thursday, September 20, 2007 5:41:46 PM Subject: Re: [rt-users] Custom reports All, I implemented the attached report generator, and it works great with one exception. I would like to be able to see which tickets do not have a value in that custom field. Meaning, the page shows a count of how many tickets have value x, and value y in that custom field, I would like an additional count of how many have not set something in that custom field and after a few hours, I still cant figure out how to do it so I thought I would ask. I have reattched the file for convienience. Thanks, Jeff ----- Original Message ---- From: Brian Gallew <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 12, 2007 6:42:48 AM Subject: Re: [rt-users] Custom reports Fernando Fugita wrote: > Hello, > > I need to create a custom report, showing the number of tickets for > certain type (a custom field of the RT), in a determined period. > I tried the RTx-Statistics, but was not useful. You really have to write it yourself. Attached is a report that we use at Carnegie Mellon - Qatar. ____________________________________________________________________________________ Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get listings, and more! http://tv.yahoo.com/collections/3658 ____________________________________________________________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
