Hi!
I would like to change an open ticket from one queue to another after
one day (or some other configurable period) if nobody has taken the
ticket yet, but I'm a little confused.
First I was trying to create a scrip on the "On priority change", but
I'm not sure when it happens. (if somebody can give some direction on
this point I will be glad too).
Anyway, I'm a little lost, any help is welcome.
Thankz,
Fábio Catunda.
!DSPAM:46f94938117491883112027!
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