Hi, I recently installed the Windows version of RT (3.4.5) put out by Netvigilance (http://www.netvigilance.com/winrt <http://www.netvigilance.com/winrt> ). I am running into a problem with Modifying tickets. Whenever there is a drop-down box for Owner, only "Nobody" is displayed. I have read the FAQ, message board, etc... but haven't found the solution. Since I just installed it, I have a very simple user set-up. I have tried all manner of giving the "OwnTicket" right to users: global, per-queue, etc... and the drop-down box only lists Nobody. Even when a ticket has an owner, if I go to the ticket and open the People display, the drop-down will have only Nobody, so anytime you make changes to the ticket, it sets the owner back to Nobody. I have installed RTx::RightsMatrix and it confirms that multiple users have the OwnTicket right but they never appear in the drop-down. I am aware of the fact that SuperUser does not automatically gain the OwnTicket right so I have been explicitly giving OwnTicket. The WinRT support blog (run by Netvigilance) has an entry on this: http://winrt.blogspot.com/2006/08/to-give-or-assign-ticket.html that claims the ability to give/assign a ticket to someone else doesn't work in 3.4.5. They reference a thread on rt-devel: http://www.gossamer-threads.com/lists/rt/devel/54909?search_string=GiveTicket;#5 4909 that talks about "GiveTicket" and "AssignTicket" rights. But looking at the code, I don't see indication that the functionality of changing the Owner was taken out. I have delved into the codebase and everything seems like it should be working, but I am not familiar enough with Perl and the RT Object Models to debug it. Any help would be appreciated. WinRT (RT codebase 3.4.5) Windows Server 2003 with SP2 Apache/2.0.52 (Win32) mod_perl/2.0.2 Perl/v5.8.6 (all installed automatically by WinRT installer)
Philip Epstein The information transmitted in this electronic communication is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this information in error, please contact the Compliance HelpLine at 800-856-1983 and properly dispose of this information.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
