Yes we too, how do you do this exactly? Torsten
-----Original Message----- From: Kobus Bensch NF <[EMAIL PROTECTED]> To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] <[EMAIL PROTECTED]>; [EMAIL PROTECTED] <[EMAIL PROTECTED]>; [email protected] <[email protected]> Sent: Fri Sep 28 21:29:06 2007 Subject: Re: AW: Re: [rt-users] RT bottlenecks Hi I use Nagios and Cacti to monitor RT and the box Ham MI-ID, Torsten Brumm wrote: Hi matthew, Me too, if you have something, pls share. Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass. Any idea is welcome Torsten -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> To: Mathew <[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> CC: [email protected] <[email protected]> <mailto:[email protected]> Sent: Fri Sep 28 17:51:30 2007 Subject: Re: [rt-users] RT bottlenecks Matthew; If you have any benchmarking techniques , can you share them please I'll be interested in how to monitor RT activities. Regards; Roy Mathew wrote: > Version 3.6.1 actually. I'll give it a try though and see what happens. > I know there is a benchmarking method that was explained in the RT > training I attended so I'll look in my documentation and see what I find > for that. > > Keep up with my goings on at http://theillien.blogspot.com > > Roy El-Hames wrote: > >> Matthew; >> What version of RT are you using? >> With > 3.6.1, I noticed slowness with transaction custom fields queries, >> if you do not use them try and comment out the following lines from >> html/Ticket/Elements/ShowTransaction >> >> %# if ($Transaction->CustomFieldValues->Count) { >> %# <& /Elements/ShowCustomFields, Object => $Transaction &> >> %#} >> >> You may find tickets display quicker --but again do this if you do not >> use Transaction CF's-- >> >> Regards; >> Roy >> >> Mathew wrote: >> >>> I've been informed that some are beginning to complain about the speed >>> of RT when it comes to loading tickets that contain attachments. This >>> has led to the question of distributed computing in the way of load >>> balancing. I'd like to avoid moving in this direction with RT as we >>> don't have the need for it. Our user base is small as is our ticket >>> count. >>> >>> It would seem that most of the bottleneck comes from actually loading >>> the page. I've found that tickets with numerous transactions (exact >>> number not known) tend to be slow to load even without attachments. >>> >>> How should I go about pinpointing the bottleneck so I can find a >>> solution that won't require a major tech refresh? >>> >>> >>> Mathew >>> >>> >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
