Have a new deployment of RT and trying to work out a few bugs. A user submits a ticket via email. He CC's his boss.
The ticket is created just fine and everyone is notified appropriately. The problem is that if the boss replies to the first email, it generates another ticket. Is there a technical resolution? Or a case of user education? Thoughts? -Patrick _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
