Our scenario:
- Server1: our web
- Server2: our request-tracker (RequestTracker 3.6.1-3 installed from Ubuntu
.deb)
(The servers are on different locations).
- One queue (ClientsVIP).
We would like to open tickets via web from Server1 into this queue. To validate
the tickets we need a CustomField (ClientID).
We have tried with rt command line interface, but we have two problems:
1.- We don't find the way to add/edit customfields. Example:
------
$ rt edit ticket/120650 set CustomField-3='client_100'
# customfield-3: Unknown field.
id: ticket/120650
------
2.- What is the best way to create, reply or comment a ticket with a text with
line breaks. Is this the only one? :
------
$ rt comment ticket/120650 -m "line one
> line two
> line three
> "
# Mensaje grabado
------
Any help ?
Thanks in advance
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