Hi.
I'm using rt 3.6.4-1 Debian package.
I don't know it this is the default behavior or if I have some weird
situation here, if somebody can tell me it it's normal or not and maybe
a way to fix it I will appreciate, here is the situation:
1 - I sent an e-mail to [EMAIL PROTECTED] and a ticket have been created.
2 - [EMAIL PROTECTED] assumed the ticket.
3 - [EMAIL PROTECTED] replied and I received the answer.
4 - I replied the e-mail but [EMAIL PROTECTED] do not received my answer
This is a big problem, [EMAIL PROTECTED] always have to click on every
ticket and have a look if there is some new answer, thats why I believe
that this is a problem.
I have some peculiarities here. Users come from LDAP, so, apache
authenticate the user and RT automatically create the user in the database.
The group everyone have the following permissions:
CommentOnTicket
CreateSavedSearch
CreateTicket
EditSavedSearches
LoadSavedSearch
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeGroup
SeeQueue
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Is there something else I need to do to make the owner and watchers
receive an e-mail when the ticket is answered?
Thanks for the help.
[]'s, Catunda!
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